Kindly note only applications submitted via this Expression of Interest form will be considered for the opportunity. Please find the details for the role below.
Job Type: Permanent
Commencement Date: ASAP
Duration of Placement: Full-time (Hybrid)
Salary: AED 5,000 - AED 6,000
Languages: English
Role timings: 09:00am to 06:00pm
Minimum Qualification: Any PG/UG course
Job Description:
A hybrid role owning sales support (60%) and customer success (40%). You’ll support the full sales cycle, manage customer onboarding, handle subscriptions, and ensure a smooth client experience, while identifying upsell and cross-sell opportunities.
Key Responsibilities:
Sales Support (60%)
-
Prepare proposals, quotations, pricing sheets, and sales documentation.
-
Coordinate demos, product walkthroughs, and prospect follow-ups.
-
Maintain CRM hygiene (Zoho/HubSpot/Salesforce).
-
Manage pipeline updates, reports, forecasts, and renewal tracking.
-
Support marketing with lead qualification and nurturing workflows.
-
Assist with RFP/RFQ documentation and submissions.
Customer Success (40%)
- Lead onboarding coordination and ensure smooth project handovers.
- Act as the primary point of contact for day-to-day client communication.
- Monitor subscription health, renewals, usage metrics, and client satisfaction.
- Identify upsell/cross-sell opportunities and collaborate on closures.
- Coordinate issue resolution with technical and support teams.
- Develop client success plans to maintain strong retention.
Requirements:
-
2-3 years of experience in SaaS/IT; retail industry experience is an advantage.
-
CRM proficiency - Zoho CRM required; experience with other platforms is a plus.
-
Strong understanding of subscription models, renewals, and MRR/ARR.
-
Excellent communication, multitasking, and stakeholder management skills.
-
Proactive, detail-oriented, and able to operate independently.